Filling out the Kickstarter survey

If you one of our projects on Kickstarter, you will receive a survey request on Kickstarter. All surveys will ask you for your address information.

Kickstarter will usually prefill this form with whatever address information they have about you, but please double-check it to ensure it is current.

After we import your survey information into our database, you’ll get an “account status” email from us, so you can double-check that the import worked properly.

If you need to update the address after you complete the survey, please message us on Kickstarter or email us at crowdfunding@animeigo.com and we’ll update our database. Note that simply updating your address on Kickstarter won’t automatically change your address in our database.

Note: We will include you on the list of backers on the blu-ray using the shipping name on the survey. If this is not what you want, then contact us after you get the account status email.

We’ll also send you a final account status email just before we ship, so you can triple-check that everything is ok.

Frequently Asked Questions

How do I change my address?

If you need to change your address after you’ve completed the survey, just message us on Kickstarter or email us at crowdfunding@animeigo.com with the details. You can also just reply to any “account status” email you get from our database.

How can I upgrade my pledge level or add goodies?

Go to the project page on our website (link will be on the homepage). There you will find order buttons for upgrading, adding goodies, and purchasing extra sets. Note that these add-ons won’t show up in your Kickstarter account; they’ll be processed and merged after we’ve imported all the surveys. If you want to do something more complicated, contact us directly via Kickstarter or email.

I pledged more $ than the cost of the reward I selected. How can I use the leftover credit?

Once we’ve imported the surveys, our database will flag people who have an unused credit. We’ll then contact you and ask you what you’d like to do — use it for goodies, get a refund, or some combination of the two.

I’ve changed my mind about what I want!

Just contact us on Kickstarter or via email and let us know how you want to swap things around. As long as you let us know before we ship, we should be able to work it out.

Something weird happened on Kickstarter and I didn’t get to enter the survey!

This Kickstarter help article might be of assistance. Also, the old advice of “have you tried turning it off and on again” never goes out of style; try logging out of Kickstarter and back in again. Absolute worst case, if it hasn’t fixed itself by the time we import the surveys into our database, it’ll get flagged and we’ll contact you directly to get things fixed. So don’t panic!

My question isn’t frequently asked!

Well then, get in touch with us and ask it! :)